Jam blog

News, updates, and learnings to help you build software faster — from the team building Jam.

Build new things faster w/ Claude, Cursor, Codex + more

Expanded browser support, privacy & more

Never type a bug report on your mobile keyboard again.

OpenAI just added Jam to ChatGPT, so anyone can debug w/ AI

Elyse Mankin (Head of Support) and Philip Beevers (VP of Engineering) talk about how they their teams collaborate as Attio scales.

We spoke to Zachary Hanif, who leads AI, ML, and Data at Twilio, about what it takes to deploy AI at scale.

We spoke with Agur Jõgi, Pipedrive’s CTO, about how his team is building AI into their engineering workflow.

Why 2026 is the year of the support engineer according to Plain's head of community, Susana de Sousa.

6 updates to make your bug fixing process faster

Clear & async bug capture w/ built-in privacy

Send a link, get a Jam with the support ticket attached

Givebutter's support team now uses AI to deflect 60% of inbound requests, here's how they pulled it off!

"The next decade of software development won’t be defined by how much code AI can write, but by how confidently humans can ship it."

Ohad shares how AI has become a peer programmer & how engineers are learning faster than ever before.

HeyGen is a rocket ship in the AI video space with now over 85,000 customers using their platform to create hyper-realistic video avatars. We spoke to their Head of Product Engineering Nikunj Yadav to unpack how his team uses AI across the dev cycle.

We get into how AI

Sr. Director of Customer Experience at Belfry, on how AI is changing the way CX teams operate.

Highlights from our conversation w/ Gil Feig on the AI Speedrun podcast.

How AI is changing the customer support function, how leading platforms compare, and how to implement them in a real support operation.

How Wix engineering uses AI to build software faster.

Highlights from our conversation with Ricky Perez, Director of Support at Appcues, on how AI is changing CX.

Patrick shares where AI is most useful in the dev cycle, why code review is becoming the new bottleneck, and how Faro saves pharma companies over $100M per trial.

Highlights from the AI Speedrun podcast, Iccha Sethi (VP Eng at Vanta) shares how her team builds with AI.

How AI is accelerating engineering velocity at Vercel, shaping hiring, and the shift to personal software.

We spoke to Or Fridman, AI Group PM at Monday.com, to learn how his team builds with AI.

How we use AI to animate real iOS product screens for feature launches.

Highlights from the AI Speedrun podcast, Pavel Malyshev (Head of Support at Productboard) shares how his team uses AI.

How Honeycomb uses AI to accelerate engineering velocity.

Deep dive into the current state of AI at incident.io & what it was like building their first AI features.

Meet Jam for iOS, the first screen recorder made for bug reporting on mobile.

Behind the scenes of how we built the first magic link for bug reports!

We spoke to Intercom’s CTO Darragh Curran to find out how his team actually uses AI.

"Jam works for us because everyone at the company is building, fixing, QAing the product together. You need a tool that can move as fast as you do."

While we've always been delighted to hear from customers that Jam makes debugging faster and easier, we wanted to put concrete numbers behind Jam’s impact to make sure we’re building a product that really makes a meaningful difference for them. We worked closely with our customers.

Jam engineers: Max, Aidan, and Rui get into the technical details of implementing the tldraw library.

We’re getting ready to release Jam’s newest feature, the blur tool! We can’t wait for you all to try it, so this week we’re showing you everything.

5 million Jams created by 170k of you 💜 what a year!

We're excited to share the details of our first company hackathon!

Jam designer, Martin, and developer, Petar, get into the details and challenges of building new onboarding flows to make it easy for anyone to start Jamming.

“Some of the biggest brands in the world are using Flowcode. We need to make sure the product is as smooth and easy to use as possible. Jam helps us do that faster.”

Learn how to write a bug report that developers love with this detailed guide, including templates and tools for faster resolution.

Highlights from AI DevTools Night with Jam, Cloudflare & Sourcegraph.

Dig into all the technical details with us, and the challenges of doing a complete refactor of our browser extension + rolling it out to 150k users.

We’re sharing the 13 AI tools we actually use to build Jam (almost every day!) how we use them, and why we love them.

Jam, Flox, Microsoft for Startups & GitHub for Startups hosted 100+ technical founders in SF for AI demos. Here are the live demo recordings.

Jam’s new designer, Martin shipped a whole new UX! Today, we're sharing all the details + the Figma file behind the changes.

Battery level, incognito status + more, now auto-included for devs in every Jam.

We spent over 6 months building & testing Jam for Customer Support, the first extension-less version of our tool. Today we’re sharing what that was like with all of you!

We got to chat with Tamar Ben-Shachar! She's an engineering leader at Retool, and previously Stripe — so we wanted to know everything.

“Now, nothing is too small to fix, and that makes a huge difference in the overall quality of our product.” - Diego Zaks, VP of Design at Ramp

Staff Community Manager at Vercel, Pauline Narvas, joins us to talk about how to connect w/ devs on the internet.